Needed a newer van for work, have a 2009 Dodge Caravan with 390,000 miles on it. Found the folks at Ace Auto Cars online and decided to check it out. the staff was great and Lexi was a dream, she really helped us choose the van we needed. This is a no-hassle dealership that lets you take your time and check out all the vehicles you want. We left with a newer van and a good feeling that we really mattered to them, thanks for a great time.
Virgil Zunkell II
Last winter & spring I spent quite a bit of time looking at & driving mini-vans. Nearly everyone had problems or was too expensive. Then I looked at AceAutoCars.com and later stopped by and saw that they had many vans--several of which looked like they'd fill the bill. So I picked out a 2014 Grand Caravan with 45,000 miles which looked to be in great condition. So I took the van into my mechanic; he found several minor things to be fixed. Ed fixed them quickly so I made a deal & bought the van so far with no regrets. I've now driven it for 7 months, 5000 miles & it has worked well with only a minor clunk which was a loose nut & my mechanic quickly fixed it.
My advice, don't be afraid of salvaged vehicles from Ace but first take it into a reputable mechanic for a thoroughgoing through. This, of course, applies to the purchase of any vehicle.
Kudos to Ed, Lexi & their crew.
We had a great experience buying a vehicle at Ace. Zero hassle salesmanship, and we brought them a list of minor fixes and they took care of it no questions asked. We'll be checking back with them to see what's available next time we're in the market for a vehicle.
Honestly it was an incredible experience. Our car looks and feels and drives like a new car — and our mechanic was bound and determined to find its issues but never did find any. Lexi is super laid back but at the same time on top of all the details. We imagine we will go back here in the future for our next car.
Ace Autos is top notch! I have never bought a salvaged car before but will be back again and again. The prices are very competitive with other salvaged car lots and they provide a warranty to ease your mind. I had to bring my car in for a check engine light and they fixed the situation immediately and apologized for any inconvenience it caused. Every staff member was polite and you can tell they care about providing long term customer service. This makes sense since most of their business is repeat and by referral. They offer a unique business model but if you are open minded and want the best deal around go with Ace!
I was hesitant to buy a salvaged vehicle since it's often given a bad name, but I have been pleasantly surprised with this purchase. We bought a 2014 Town and Country that was in great shape and had all the bells and whistles. We took it to our mechanic who found a few issues and we told Ed about them. He simply said to bring the van in and they would take care of all the issues per the 90 day/3,000 mile warranty. It was really amazing! Great experience buying a vehicle and we will be back when we need another one!
Excellent experience. Calm and relaxed sales. Ed even stayed late to work up the sale after close, and made a quick modification after that! Transparent product and process. They walked me through the detailed report of previous damages making me feel comfortable with the purchase. I would highly recommend seeking out a car on their lot.
I recently purchased a VW minivan from Ace Auto. They have been very professional, knowledgeable, and helpful from the beginning! I was skeptical about the fact that they sold salvage vehicles, but my perception of salvage vehicles has completely changed after working with them! Ed, Lexi, and Tony were all very professional and great to work with. They go above and beyond expectations when it comes to repairing vehicles, replacing many parts in the vehicle before selling it and even going so far as to polish the entire engine compartment! The vehicles we tested were all very clean and ran very well. They followed up on any/all further repairs in their warranty period after I brought the vehicle back to my mechanic. When I am looking for another vehicle, I will look here first and gladly drive the 4+ hours back to Ace Auto based on my experience with them and will emphatically recommend them to others! Overall an excellent deal!
I recommend everyone to buy there next car here. The experience is very relaxed and they take the time to ensure you are comfortable with your sale. I felt the craftsmanship of the cars were phenomenal and if I hadn't seen the pictures myself of my car before Ed fixed it up, I would never have known it was a salvage! I am very happy with my purchase, and will most definitely go back for my next car!
Fantastic experience! This is really a value approach to buying a car. Lexi was wonderful when helping us make this decision. Ed stands behind the cars 100%. I will absolutely call them again when looking for my next car.
Wonderful experience buying my car here. Working with Lexi was wonderful, she went above and beyond, staying late and helping me with some hickups along the way. Cannot recommend this place enough!
- Clint J
Fast, easy and convenient place to buy a new vehicle! Will definitely be using them again in the future. Honest fair prices, they don't try to sell or hover but are available for questions and assistance. The best car buying experience we've had thus far.
Searched online - found the van I needed for my family. Came down and saw the great selection and decided on the Dodge Grand Caravan that we initially saw online. Photos didn't do it justice - I was able to get the van for about 8-11k less than I was able to find anywhere else. Salvage title doesn't bother me - I've had them in the past and these folks really do get them to a place where they are reliable, safe and affordable. I will be purchasing again from Ace Auto in Jordan. Thank you!
I needed a van with a wheelchair ramp for my wife, after considerable research I discovered a Dodge Grand Caravan with a BraunAbility conversion that Ed and his crew rebuilt. I was impressed with Ed’s willingness to share pictures of the vehicle before the rebuild and the quality of the repair. They matched the Burgundy paint color perfectly, you would never know the vehicle was damaged. The for hour drive from Madison, to Jorden was worthwhile, I feel my savings was $10- $15 thousand.
We’ve had the van for a month now and absolutely love it! We’ had no issues, it run and looks perfect.
Thanks Ed, keep up the great work of rebuilding vehicles and delivering value to your customers.
Fantastic experience at Ace. We’ve now had our van for 3 months, it is in great shape and we are thrilled. Purchase a salvage from another place for other vehicle that was not as meticulously taken care of as the one from Ace.
Would recommend to others (and have). Staff was easy to work with and I believe they do great work.
This is the second van I bought from Ace Auto Cars. When you look up a Carfax report and it verifies everything Lexi from Ace Auto Cars is telling you about the vehicle you are looking at purchasing for just over $15,000 and it was only driven for about 2 weeks and the miles are verified at ONLY 613 miles and that Carfax report also shows you the original window sale sticker and the price new was over $30,000 you cannot go wrong!!!!!!! That is why I came back and will again. A basically new van for 1/2 price!!!! Thank you Ace Auto Cars and a special thanks to Lexi for working on a Saturday and taking the time to answer all of my questions and phone calls in a supremely professional manner. You can’t do better anywhere else.
We bought a 2014 Nissan Versa from them. It has under 23,000 miles on it and is in beautiful condition. I checked with two different Credit Unions and they appraised the value of the car to be $2,000-3,000 more than what Ace was asking for it. From scouting around on the internet I couldn't find any Nissan Versa's of that year with that few miles on it. It is practically like new.
The financing process was a tad complex due to information my credit union wanted but I did not have available but Lexi, our sales representative, helped us greatly and went well beyond the call of duty to help us out. She even helped me get a new username and password for the credit union app on my iphone, which I couldn't figure out. We loved the service we got and the car is excellent. Next time I need to buy a used car, I'm checking out Ace in Jordan.
We loved working with Ed, Lexie and The Ace Auto Team. Absolutely no pressure. Ed gave us plenty of time to check out all the Chrysler Town and Countries he had on the lot. We drove several of them and decided to wait and come back. About a week later, 2 of the Town and Countries we liked were still there. One of them had about 62,000 miles and the other one had approximatly 63,000 miles. I was thinking if we could get them both, this would be a great upgrade to replace our older vehicles. Ed worked it out with us, and we purchased both Town and Countries and absolutely love them. They run and drive like new. We had a couple of issues that needed attention and Ed and/or Lexie took care of them promptly. The service at Ace Auto is incredible. They really care. I would definitely purchase from them again.
From my perspective, this place is perfect for families looking for nice used mini vans with tons of options. They have a ton of other vehicles too but I bought a van. Our 11 year-old family mini van needed to be upgraded and I found out about Ace by looking through on-line listings. These are like-new vans in many cases for a fraction of the cost of buying a new vehicle. We bought a 2012 Town & Country but it only had 32,000 miles on it. The vans Ace carries are very consistently listed for about 20% less than the book value of the vehicle. In my case, that saved our family over $4000. They keep a really nice selection of Grand Caravans and Town & Countrys and others in-stock so that was perfect for our family. We were able to test drive several mini vans and we decided that we wanted one that wasn't quite finished being worked on because of minor interior things that needed to be finished up but they did a great job of finishing things up quickly and getting us in our van asap. Ed showed us pictures of the accident our van was in on his office computer and he explained what they did to get it back to looking new again. We needed to order a second key fob online and Ed was able to program it for us for a much smaller fee than other places. The 3 month guarantee is a really nice perk and what people say about that in other reviews is true. You can just give Ed a call and then bring your vehicle in if anything is not right in the first 3 months and Ace Auto will help you. We went back to Ace once so far in the first 6 weeks we had the van and they addressed the couple of minor things we needed on the spot, no questions asked. If Ace has a vehicle that suits your needs in stock, I'm not sure why you would not seriously consider purchasing it.
My wife and I purchased a 2013 Chrysler Town and Country from Ace Auto. We had not purchased a salvage vehicle before, but found a vehicle we liked at a good price and decided to go for it. We drove the vehicle for a couple months and also brought it into our mechanic for his review to be sure we could have any concerns addressed before the warranty expired. Our mechanic commented that the work done on the vehicle was well done and just had a few minor comments. We contacted Ed about those comments as well as a few of our own to and found a time to bring the vehicle in and in a couple of hours they had resolved all of the issues. We would certainly purchase another vehicle from Ace Auto and would recommend other people go there as well.
-Matt & Andrea Glewwe
We've decided to write a review after owning our vehicle for a number of months. When we decided to check out Ace Auto, we were somewhat skeptical of buying this type of vehicle. However, our first encounter with Ed and his co-workers was very positive and we felt right at home with them. After choosing a vehicle that we wanted at a reasonable price, Ed assured us that any details that needed to be taken care of, would be. He gave us a warranty period when we could contact him with any little issue that came up. He followed through on everything. Thank you Ed and crew for your honesty and down-to-earth sales practices. We will definitely recommend you to our family and friends!
We recently purchased a minivan and had a really great experience with Ed. When we arrived with our two kids with car seats, willing to have one parent drive and the other hang out in the lot with kids, Ed quickly said, no, you need to all get in the van and drive it, I’ll help you switch out car seats. After driving a couple vehicles with Ed assuring us our waffling and back and forth discussions were okay because ‘it’s not like you are buying a piece of candy, this vehicle is going to be in your family for awhile’ we ended up with a really nice 2013 Chrysler Town and Country. After a couple days, I noticed a couple minor things (missing flashlight in the back, broken headphones for the video system and the far back video system wasn’t working), Ed asked me to stop by and within 45 minutes he had fixed the issue with the video system and provided the flashlight and headphones. It was a truly great experience and I would recommend anyone I know buying from Ed and ACE Auto!
Ace was really low key. No pressure what so ever.In fact I looked at a couple vans and Ed told me the damage that was fixed , had pictures of damage repaired. Had frame and alignment documentation as well. Had a couple issues and Ed and the whole crew stepped up and took care of business. Alexa Was right on top of my plates and kept me informed of the DMV problems. Thanks Guys
Had an excellent experience here. I really enjoyed how laid back the whole process was and there weren't any weird hoops to jump through, just clean, honest, great vehicles. Bought a 2015 Chrysler Town and Country, and am really happy with it and the service that was provided by this company. Will definitely recommend to family and friends.
Purchase a 2014 Escape from Ace Auto a few weeks ago for my daughter and have been very happy with it. Only had a couple of minor issues with a steering wheel volume button and loose battery connection but Ed took care of it without any fuss. Would definitely recommend.
Very good service. They let me take the SUV out 2 times for about 45 min with no problems. They are honest about the vehicles they have and gave me a 6 month warranty on it. And told me to call if I have any problems or other questions.
I purchased a Dodge Grand Caravan from Ed at Ace Auto earlier this week. He was very nice to work with and up front about the repairs that were done to the vehicle. We have been in touch after the purchase about missing floor mats and he as been very responsive. I have every confidence that he will come through with floor mats.
I would not hesitate to recommend Ace Auto to family and friends.
I will update this review once we have owned it a while longer.
Update: Ed came through with the floor mats as promised.
We bought a Chrysler Town and Country from Ed at Ace Auto and have been nothing but pleased. The price on our vehicle was better than all others we looked into. After having our van for just over 2000 miles the service engine light came on. We took it back to Ed; he diagnosed the problem and fixed it on the spot free of charge without questions. It's not every day you come across an honest mechanic or car salesman, but Ed and the crew at Ace is the one in a million. We will definitely be back when the time comes!!
We had an amazing experience at Ace Auto. Ed was very fast at replying to my many text messages and even stayed after hours to meet us to close the deal on our 2016 Grand Caravan. We love the vehicle. Even after the sale when we had some questions Ed was ready and willing to help us out. We saved probably 6000 to 7000 dollars buying from Ace Auto and have already recommended them to our friends and family. Definitely check them out before you buy!!!!!!!!!!!!!!
It's taken me a while to write this review as I wanted to drive my vehicle for some miles before commenting here. What can I say ... I'm 100% satisfied with my 2014 Grand Caravan R/T and the customer service I have received from Ed at Ace. I highly recommend checking these guys out if you are looking for quality at an affordable price. In the world we live in it's so refreshing to feel like a valued customer. The big guys can take a lesson from Ace! Thanks Ed!
Worked with Ed in a month-long quest to replace a 2005 caravan with a newer model. Finally found the right one at the right price. These guys price their repaired vehicles very fairly, and the one I found ran perfectly. Its a 2012, but looks much newer. 90 day warranty - I purchased and drove the car for about 6 weeks and noted a few minor issues over that time. Called Ed and set up an appointment for the next day to get everything fixed. Drove it in, took about 90 minutes, and everything was good! This was SO much better than any "normal" dealership I've ever worked with - just a regular deal with an upstanding individual who keeps his word. Don't let the location make you nervous - these guys are just fine and will take care of you.
Friendly service. Honest prices. Good quality. Ed stands behind his work. Six months after buying my vehicle I was having problems with it. After two local mechanics couldn't figure out what was wrong I called Ed. I brought my vehicle in. Two days later he called me to say it was low on fluid. It was reassuring to know Ed was there for me and my vehicle even though legally it was not his responsibility. I recommended this auto dealer to my fiancé who ended up buying his vehicle from Ace Auto as well. Both of us are very pleased and plan on buying any future vehicles from there.
We got a great vehicle at a god price. Ed was good to work with. We've been pleased with the quality of work that made the vehicle driveable. I'll definitely buy from them again!
My overall experience buying a minivan at Ace was a great experience. I worked with Ed who was down to earth and not a stereotypical car salesmen; meaning no pressure or games. He spent the time answering all our questions and going through each vehicle in detail. We had such a positive experience that I felt compelled to pass this great place on to others. Great price the "prior salvaged title" was not a problem with insurance coverage. The car was clean and in working order. We were reassured with the 90 day 3k miles bumper to bumper coverage. I wanted to wait to write this review incase something came up. Two things. The financing with credit union had a hiccup but we were still able to drive away with the minivan and sorted out details days later. We also wanted an extra key which the Apple Chrysler had to program. The Apple Chrysler dealer screwed up the key with Fab so we had to drive an hour to go back and program the key. My point, Ace auto delivered and the actual Chrysler deal screwed up. Lastly, a week later we noticed a drip on the garage floor and Ed told us to bring it in. Bad axial seal fixed and replaced I 1.5hrs. Have not had problems since. Great experience, I would definitely recommend! Thanks Ace.
We purchased a minivan from Ace Auto a few weeks ago. We were thrilled with their inventory, quality and price. Ed was great to work with and found exactly what we were looking for. Definitely check out their website before you buy your next vehicle. I know we'll be back!
We purchased a 2012 Dodge Grand Caravan from Ed and Ace Auto in January 2017. Six months later we're very happy with our van.
Ed showed us several different vans without any pressure. A few weeks after we bought our van the sliding door lock stopped working. They fixed it right away under warranty.
I highly recommend buying from Ace Auto. They are friendly, fair priced, honest, and easy to buy from.
We could not be any happier with the service provided by Ed and the others at Ace Auto! We were looking for a van for our growing family and had seen several options online. I called in and spoke with Ed about the vehicles we were interested in and he gave me great information about each one.
We live an hour away from Ace but wanted to check it out since he had so many great options in one place and had been so helpful on the phone. The buying process was quick and easy!
Shortly after we purchased the van we started having some issues and since we live an hour away we took it to our local mechanic who could not find the problem. We called Ed and he told us to bring it in. They took a look at it and were not only able to quickly diagnose the problem but also fixed it that very same day so that we didn't have to make multiple trips.
If you are looking for a great used car for a great price, and amazing customer service this is the place to go! It was well worth the hour drive for us!
My husband and I recently purchased a 2012 Dodge Caravan from Ed and could not be happier! We had looked at many other dealerships, but kept coming back to Ed. We both felt like he was an honest person and was easy to work with. He did not pressure us in anyway. Whenever we had a question, he was very quick to get back to us. Having a 3 month or 3,000 mile warranty on his vehicles is another selling point. We will recommend him/his business to anyone looking for a van.
Bought a 2013 mini van about 30% under book. Yes it's a salvage title but you would never know by looking at it. Plus he had pre fix pictures to show the damage... it was a light hit. We have put on 10,000 problem free miles in the past 6 months. We had title issue thanks to the new state dmv system. The Ace Auto worked hard to get the issue resolved. Id buy again from them in a second.
Our Taxi company purchased a handicap van from Ace Auto and can’t say enough about how friendly and helpful they treated us! Van runs terrific and looks even better! I will purchase another from them in the future!
Great place to buy a vehicle. Very honest, knowledgeable staff. Ed is an upstanding and trustworthy guy. I would (and will) buy again from him. Thanks!
I am happy with the vehicle I purchased from Ace Auto (used Chrysler Town and Country) - which was 2 years ago now. Ed was very communicative, easy to work with (I appreciated that he was straightforward), and had detailed records for the vehicle. I had lots of questions and he was able to answer them. He was also accommodating when I requested a hitch. I did a lot of research and looked at many vans and Ace Auto had the best deal for what I wanted. If you are looking for a minivan/Town and Country - this is the place.
My wife and I recently purchased a 2012 Chevy Equinox from Ed at ACE. It was easily the best/most straight-forward auto-buying experience I’ve ever had. No nonsense, and just great direct customer service. The purchase was backed by a 3 month/90k mile “bumper to bumper” warranty and we noticed a noise on the back end of the vehicle so we called Ed, he told us to bring it in, we did, and he took care of the diagnosis and repair immediately. The Equinox drives very very well and I am confident that we made a good investment. Not only that- but a couple weeks ago, Ed contacted ME to ask how the equinox was holding up and if there were any more issues. Service doesn’t get any better than that. We would certainly purchase from Ed again in the future, and I will recommend his business to any one who is looking to buy in the area.